If you discover an identical stocked item in another store at a lower price then we are more than happy to price match!
To take advantage of this policy and redeem the Lowest Price Guarantee all you need to do is provide us with evidence of the lower priced product offered by our competitors. This can be done by either bringing the advertisement in-store or emailing us a link which directs us to the page or website advertising the lower price. This can be emailed to firstname.lastname@example.org or you can use our contact page directly. The Lowest Price Guarantee applies to all products that are for sale on our website unless a condition below excludes it.
In order for our Guarenteed Best Price is to be applied the following conditions must apply:
The competitor’s product must be identical; have the same colour, manufacturer, model number etc.
Through the evidence provided we must be able to easily distinguish that the product being reviewed for a Lowest Price Guarantee is in fact an identical product.
The competitor’s lower price must be current at the time we review the Lower Price Guarantee.
The competitor must have stock available in the quantity you are requesting.
The product being price matched must be listed with an Australian retailer.
You must report and bring to our awareness the lower price within 7 days of your purchase from us.
We reserve the right to limit purchases to what we deem as reasonable retail quantities.
It is also important to note that when we price match products available from online stores we factor in the additional shipping costs. To be price matched with a product available from an online store, the product must be sold and delivered for a lower price than the one we are offering.
The Lower Price Guarantee does not apply in conjunction with any other discounts or offers.
We have the sole right to determination whether we think a product is eligible for our Lowest Price Guarantee or not, therefore we may reject to price match a certain products e.g. Balloon Gas.
While we do our best to keep our prices in align with our competitors, we have no compensatory obligation to inform you of competitors lower prices. It is your sole responsibility to contact us if you find a cheaper price.
We reserve the right to terminate or amend our Lowest Price Guarantee at any time without notice.
Our Lowest Price Guarantee is subject to you complying with our Terms & Conditions
Lowest Price Guarantee does not apply in cases where:
The discounted price arises due to the competitor offering:
A fire or liquidation sale
Limited promotional stock sales
Members or club prices
A promotional sale partnering with a third party
By way of coupons, trade-ins, loyalty rewards or via any other price reduction scheme
Factory seconds, display stock, end of line, limited quantity, ex demo, clearance and so forth
As part of a package or promotional deal
The discounted price is only available to a select group (e.g. tradesmen, small business owner etc.) and not available to the general public.
The lower price is advertised in classifieds, at auctions and on auction sites. This includes but not limited to products advertised on Ebay, Gumtree, Trading Post and so forth.
We are unable to verify whether the product is identical or is available for purchase in the quantity requested.
Lower price is not advertised in print or online.
Where the only form of verification for a product is via phone call to the competitor.
Lower price is the result of an advertising or listing error.
Big quantities are needed, such as for resale or for trading purposes. Unfortunately we are unable to secure supply for high quantity orders.